October 8, 2020
Managed Service Providers (MSPs) often prioritize the correct configuration and implementation of customer network switches and firewalls. However, regularly reviewing and updating these components is an equally important responsibility.
It is important to ensure that customers understand the need to regularly audit, update and create new backups for network switches and routers, the need to plan for required service windows and the corresponding expenses. MSPs should consider recurring maintenance tickets to ensure work is planned and completed.
Since network switches perform several complex functions, including Layer Three routing in some cases, and firewalls fulfill critical security responsibilities, consider arming technicians with a checklist, like the one provided. by TechRepublic Premium, to perform regular maintenance on these devices. Additionally, creating corresponding service tickets, including tickets that incorporate checklists as templates or attaching completed checklists to these tickets, helps ensure that critical infrastructure is regularly reviewed, audited. and saved.